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  • Why Service? Fostering the firm's most valuable asset

  • Customer Service and Beyond

  • Know Your Customers

  • Completing in Time (CIT)

  • Service Product and Positioning

  • Making Service Tangible

  • Managing Service Resources

  • Segmenting a Service Market

  • Pricing A Service

  • Seriously Retention Program

  • Ways to keep Customers (Customers For Life)

 

  • Concept of Physical Distribution 

  • Council of Logistic Management

  • Supply Chain Management

  • Channel of Distribution

  • Market Segmentation & Distribution Penetration Program

  • Master Coverage Plan by Area for The Whole Nation Wide

  • Estimated Sales Forecast

  • Transportation Management

  • Inventory Control Management

  • Warehouse Functions/ Order Processing

  • Price Escalation Guideline

  • Distribution Control and Performance Evaluation

  • Development of Distribution Organization Structure

 

 

  • Traits of Successful Sales People

  • Everything Begins with Attitude

  • Mission Statement & Goal Setting

  • Four Components: Mental, Emotional, Spiritual & Physical

  • Dealing with Fear in Sales

  • 30-Second Sound-Bite

  • Sales Tracking

  • Value Adding

  • Trust Building

  • Handling Customer Objections

  • Steps Sales Call Presentation

  • Closing The Sales

 

Marketing Your Service Business

National Council of Physical Distribution Management

The Art of Salesmanship

Why My Client Doesn't Smile

  • Client Service Representative:

  • Customer Services: An Introduction

  • Expressing Yourself:  Grooming

  • Smile : An Essential Dress

  • Self- Esteem

  • Customer Service: An Attitude

  • Express Yourself: Communication

  • Listening/ Telephone Etiquette

  • Creating Rapport: Greeting

  • Querying The Customer

  • Handling Difficult Customers

  • Handling Stressful Situations

 

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